Refunds & Cancellation

Last updated: 15 September 2026

This policy explains how to manage, cancel or request a refund for a paid SecondSoil subscription. It forms part of our Terms & Conditions.

1. Subscriptions and billing

Certain SecondSoil features require a paid subscription. The price, subscription period and any trial or introductory offer are shown before purchase.

Subscriptions purchased through the Apple App Store or Google Play are processed by the relevant platform and are also subject to that platform's payment, billing, renewal and refund terms.

2. Cancelling a subscription

You must manage or cancel your subscription through the same platform account used to purchase it. Uninstalling SecondSoil or deleting your SecondSoil account does not cancel an App Store or Google Play subscription.

• Apple: open Settings, select your name, select Subscriptions, choose SecondSoil, then select Cancel Subscription.
• Google Play: open Google Play, select your profile, then Payments & subscriptions, Subscriptions, SecondSoil, and Cancel subscription.

Cancel before the renewal date to prevent the next charge. Cancellation normally stops future renewals, and you will normally retain access to paid features until the end of the subscription period already paid for, unless applicable law or the relevant platform provides otherwise.

3. Requesting a refund

Because Apple or Google processes payments for subscriptions purchased through its platform, refund requests must normally be submitted through the relevant store:

• Request an Apple refund.
• Request a Google Play refund.

The relevant platform handles the request under its procedures and applicable consumer law. Contact us at hello@secondsoil.app if you need supporting information or cannot identify a charge. Do not send full payment-card details.

4. Withdrawal rights

If you are a consumer in the EU or EEA, you may generally have a 14-day right to withdraw from a distance contract. For digital content or services supplied immediately, that right may be affected once performance begins if you expressly consented to immediate supply and acknowledged the consequences for your withdrawal right.

For App Store or Google Play purchases, use the relevant platform's withdrawal or refund process. Nothing in this policy limits any withdrawal right or other mandatory consumer right available to you.

5. Problems with a paid Service

You may have mandatory rights where digital content or a digital service does not conform to the contract. Contact us with your account email address, purchase platform, a description of the issue and a non-sensitive transaction reference.

We will investigate and, where required by applicable consumer law, provide or support an appropriate remedy. This may include bringing the Service into conformity, a proportionate price reduction, termination or reimbursement.

6. Contact